Patient Hub

Sometimes this information can be found on your insurance card. If not, please check with your insurance provider directly.

We accept cash, personal and cashier’s checks, money orders, credit and debit cards, and Healthcare Savings Accounts (HSAs) as payment. Learn more about payment options here.

Patients who receive services at Hancock Health may receive more than one billing statement. You can expect a hospital billing statement for any services rendered while you were at the hospital. You may receive a separate bill for specialty services such as radiology, cardiology, emergency room physicians, anesthesia, pathology, or other physician services.

When you receive a billing statement from a radiologist, it’s typically for their services in reading or interpreting an X-ray, ultrasound, or MRI. Similarly, you may receive a billing statement from a cardiologist for her role in reading or interpreting an EEG, EKS, stress test, or other test.

These additional billing statements include the phone number of their specific billing office in case you have questions.

First, check to see whether the insurance company you had on that date also matches the date of service on the bill. If it’s the wrong insurance company or policy number, someone from Patient Financial Services can help you. Give us a call, Monday through Friday, 8 a.m. to 5 p.m., at (317) 468-4995.

Ultimately, you as a patient are responsible for the total bill, or whatever portion of the bill that your insurance company does not pay. We’ll make every effort to resolve the account balance with your insurance carrier, but sometimes we’ll be unable to do so. In those instances, we’ll need your assistance.

Yes, Hancock Health can help you set up a payment plan if needed. For qualifying accounts, the balance may be spread out into 12 monthly interest-free payments. If you need more than a year to pay your bill, arrangements will include a low 12% APR interest rate. Please contact Patient Financial Services to set up a payment plan at (317) 468-4995.

We are committed to offering financial assistance to those who have healthcare needs but are unable to pay, or if you think you may qualify, complete our financial application and submit the form along with supporting documents to the hospital for processing.

You are responsible for any applicable deductibles, co-payments, or other amounts not paid for by Medicare. The most common non-covered service is self-administered drugs. Generally, the self-administered drugs you receive in an outpatient setting (such as an emergency room or observation unit) are not covered by Medicare Part A or Part B.

Your Medicare drug plan may cover these drugs under certain circumstances. You may need to pay out-of-pocket for these drugs and submit a claim to your pharmacy plan. Please call your plan provider for more information.